At Global Care Co, we strive to ensure our users—both students and tutors—have a smooth and satisfying learning and teaching experience. This Refund Policy explains when and how we offer refunds.

For Students

You may request a refund under the following conditions:

1. Eligibility for Refunds

• You purchased a course within the last 7 days.
• You have watched less than 20% of the course content.
• You are not satisfied with the content due to poor quality, misleading description, or technical issues that are not resolved.

2. Non-Refundable Cases

• If more than 7 days have passed since the purchase.
• If more than 20% of the course has been viewed.
• If you simply changed your mind or no longer wish to take the course.
• If the course was purchased during a discount, promotional, or bundle offer.

3. How to Request a Refund

To request a refund, please email us at [your support email] within the 7-day window with:

• Course name
• Purchase receipt
• Reason for refund

Our team will review your request within 5 business days and notify you of the outcome.

For Tutors

• Tutors are paid monthly based on completed purchases.
• If a refund is approved for your course, that amount will be deducted from your earnings.
• Any fraudulent or repeated refund complaints related to your course may result in a review of your tutor status.

General Conditions

• Refunds will be processed via the original payment method.
• We reserve the right to refuse refunds if we detect abuse of our refund policy.
• Global Care Co reserves the right to modify this policy at any time.

For any questions or support, please contact us at:
📧 Email: info@globalcareco.com