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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions (Q18-Q23):

NEW QUESTION # 18
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?

A. A custom Assessment Task definition has not been created
B. The Retail Execution Survey Lighting Flow has not been action
C. The Salesforce admin has not created and activated a Salesforce survey
D. The rep is missing the Create Surveys permission
E. A related survey invitation has not been generated

Answer: C,E

Explanation:
Two explanations for why no surveys are available when field reps try to complete a visit survey on their mobile devices are:
The Salesforce admin has not created and activated a Salesforce survey. A Salesforce survey is a questionnaire that can be sent to customers or contacts to collect feedback. The admin needs to create and activate a survey before it can be used in an in-store survey task.
A related survey invitation has not been generated. A survey invitation is an object that represents an invitation to take a survey. A survey invitation needs to be generated and associated with the visit, the retail store, or the store primary contact before it can be displayed in an in-store survey task. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27.

NEW QUESTION # 19
ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom's Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?

A. Use Object REST APIs to retrieve data from Product2 Object.
B. Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
C. Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
D. Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.

Answer: B

Explanation:
In Communications Cloud, the single source of truth for commercial and technical products is the Enterprise Product Catalog (EPC). For external systems-like distributors' CRMs-to consume product specifications, offerings, attributes, technical details, and bundled components, Salesforce provides EPC REST APIs.
These APIs expose:
Product Offerings
Product Specifications
Commercial & technical attributes
Prices (optional depending on configuration)
Relationships and hierarchies
They are designed explicitly for external catalog synchronization, making them the ideal starting point for distributors to pull up-to-date product definitions.
Why others are incorrect:
A (Product2 APIs): Product2 is not used for Communications Cloud catalog; EPC uses Vlocity EPC objects.
B (TMF620): Salesforce EPC is not natively TMF620 compliant. TMF620 requires a mediation layer; using EPC APIs directly is the recommended starting point.
D (getCartProducts): CPQ APIs require a cart context and do not expose full catalog specs.

NEW QUESTION # 20
Which three Survey invitations are displayed in the In-Store Survey task during a visit?

A. Survey invitations associated with the Store Primary Contact
B. Survey invitations associated with the Retail Store
C. Survey invitations associated with the visit
D. All open Survey invitations
E. All Survey invitations targeted to a contact or user

Answer: A,B,C

Explanation:
Survey invitations associated with the visit, the Retail Store, and the Store Primary Contact are three survey invitations that are displayed in the In-Store Survey task during a visit. These survey invitations are relevant to the context of the visit and can help users to collect feedback from the store staff or customers. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27.

NEW QUESTION # 21
Field Reps would like to monitor the team messages throughout the day while completing tasks. Which solution provides the optimal user experience while using a tablet?

A. Create a quick action to create a note addressed to a team member
B. Extend every Consumer Goods Cloud mobile page to add a link to navigate to Chatter
C. Display a notification for every message that a team member sends while the Field Rep is on the app
D. Extend the visit List by leveraging the two column layout where one column is the visit list and the second is a messages

Answer: D

Explanation:
https://help.salesforce.com/s/articleView?id=sf.cg_concept_admin_notification_tasks.htm&type=5

NEW QUESTION # 22
Which three fields are available on the Retail Store object that differentiate them from the Account object?

A. Delivery Method
B. Payment Method
C. Shipping Address
D. Preferred Visit Hours
E. Operating Hours

Answer: C,D,E

Explanation:
These fields on the Retail Store object differentiate it from the Account object, providing specific information about store operations, preferred visit timings, and shipping details.

NEW QUESTION # 23
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